Question 1

Which channels do I use to place a wholesale order?

Accepted Answer

We have them available on our direct channel, held on the same website in the "For your Business" tab. By filling out the pre-registration form, you will be directed to our attendants who will answer all your questions.

Question 2

What channels do I use to place an order as a final consumer?

Accepted Answer

In addition to our Shop (access the Shop tab) it is possible to view all our sales partners closest to your home through the "WHERE TO BUY" tab.

Question 3

Is coffee made in prompt delivery?

Accepted Answer

No, all our coffees go to the roasting process only after the confirmation of each order, therefore, it is necessary 4 working days after the order is confirmed to ship the order. We work this way to always offer our partners coffees with fresh roasts.

Question 4

What is the shelf life of the product?

Accepted Answer

Coffees after packaging have a shelf life of 180 days.

Question 5

When will I receive the tracking number after my purchase?

Accepted Answer

The tracking number is generated only after payment confirmation and subsequently delivered to the carrier.

Question 6

How do I cancel a delivery?

Accepted Answer

To cancel the Purchase, please contact us through the customer service channels.

Question 7

What is the deadline?

Accepted Answer

Delivery time varies according to the delivery region and product availability.
To check the delivery time, just follow the information below.
1 - Choose any product you like and add it to your cart;
2 - In the option “Check the delivery time for your order”, enter the Delivery Zip Code and the stipulated delivery time for your region will be informed.
 
Important: The delivery period starts after confirmation of your registration data and approval of payment with the financial institution.
Our deliveries are made from Monday to Friday from 8:00 am to 8:00 pm by couriers or carriers.
 
Warning:
- We do not attempt delivery on public holidays, unless individually advertised in a promotion.
- We do not deliver to PO Boxes.
- It is essential the presence of a responsible person of legal age with an identification document with a photo at the location to receive the goods and sign the proof of delivery.
- In case of absence of the recipient, up to 02 new delivery attempts are made on different days and times.

Question 8

Can I change my delivery address?

Accepted Answer

The change of address can be made through your registration in the "Change Registration Data" field or when choosing the delivery address of the order in the "Deliver at Another Address" field.
 
ATTENTION: After completing the order, it is not possible to change the address of the order placed.
 
If you have any questions, please contact us through our Customer Service Channel.

Question 9

How do I know if my application has been approved?

Accepted Answer

The deadline for confirmation varies depending on the payment method chosen.
 
Credit Card - approval of payment by the administrator can occur within 03 (three) business days.
 
Bank slip - the bank can send the confirmation within 03 (three) business days.
 
Take it easy! You will be notified via email with each new status of your order.

Question 10

Order Canceled

Accepted Answer

The cancellation of your order can occur for several reasons, for example: inconsistencies in the data informed during the inclusion of the payment method, unavailability of the purchased item or non-payment of the bill within the due date. If there is a cancellation of your order, we will immediately communicate with solutions that will be in progress. If you have any questions, please contact us immediately through our Customer Service Channel.

Question 11

Are there limits on the purchase quantity of any item?

Accepted Answer

No, the quantity limit depends on the availability of the product in stock. If you are interested in purchasing larger quantities, contact us through the Customer Service Channel.

Common questions

Didn't find what you're looking for?
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Common questions

Didn't find what you're looking for?Get in touch with us by phone or email:

Didn't find what you're looking for?
Get in touch with us by phone or email: