Shipping and Returns
Delivery Policy
Delivery will be carried out by the Post Office or partner companies.
After confirming payment, the coffee preparation process is carried out, that is, the roasting and packaging process is carried out. After 3 days, the product delivery time is up to 10 days on average.
A tracking code will be generated, which will be informed in the registered email.
If you don't know your tracking code, please contact us via email.
Southeast
Free shipping on purchases over
BRL 100.00
State of Espírito Santo
BRL 150.00
South
Free shipping on purchases over
BRL 150.00
State of Rio Grande do Sul
BRL 200.00
Midwest
Free shipping on purchases over
BRL 100.00
State of Goiás and Mato Grosso do Sul
BRL 150.00
State of Mato Grosso
BRL 250.00
North, Northeast
Free shipping on purchases over
BRL 150.00
State of AL/CE/MA/PB/PE/PI/RN/SE/TO/AM/PA/RO
BRL 250.00
AC/RR/PA Status
BRL 350.00
Return and Exchange Policy
Our product exchange policy aims to provide the customer with total security in relation to the products purchased. All our products have quality certifications and packaging with guaranteed sealing. If you receive a product that is inappropriate for consumption, such as:
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Perforated packaging;
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Broken packaging;
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Packages improperly opened in transport.
The exchange will be conditioned to the availability of the product in stock. If the product is not in stock, you can choose one of the following alternatives:
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Choose another product, paying or receiving back the difference in values, if any;
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Receive the refund of the amount paid within 10 (ten) days from the date of the claim; or
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Receive a coupon with the value of the product to use on future purchases.
Follow the steps below to perform the exchange:
1 - Inform our team about the problem through our e-mail (YOUR E-MAIL), sending clear photos of the product, within a period of up to 3 days after receipt. Attention, we do not carry out exchanges or refunds after this period.
2 - Your complaint will be analyzed in a maximum of 2 working days.
Thank you for contacting us.