Entre em contato com nosso canal de atendimento. Estamos à disposição para esclarecer todas suas dúvidas. Contact us Thanks for the visit Questions? How can we help you? Our Whatsapp Service Hours Get in touch with us for more information or if you have any questions. Send an email to: Customer service: Mon - Fri: 08:00- 19:00 Saturday: 08:00 - 15:00 (31) 9 9475-4720 atendimento@bertolinoiscoffee.com

Quer saber onde encontrar o café perfeito? Acesse nosso site e descubra o revendedor mais próximo de você. Where to buy Our Partners

Qual é o seu negócio? Além do café, nossos preços também são especiais para seu negócio. Atendemos cafeterias, empórios, hoteis, restaurantes e escritórios. Venha conferir todas nossas condições. for your business Welcome Be a Representative It's going to be too good to count on you to spread our special coffee around! TRANSPARENCY VALUATION FLEXIBILITY Receive our contact Company To send Thanks for sending! We'll be in touch soon.

Quer fazer parte do nosso clube de assinaturas de cafés especiais? Receba primeiro todos os nossos lançamentos e descontos imperdíveis. for your business B Club Easiest way to drink coffee Choose the best option for you. Signatures 10% To sign To sign To sign To sign To sign To sign To sign To sign

Café Especial 100% arábica, torrado em grãos e moído. Cafés com aromas de chocolate, caramelo, mel e avelã. Acidez equilibrada com doçura acentuada.

Café Especial 100% arábica, torrado em grãos e moído. Cafés com aromas de chocolate, caramelo, mel e avelã. Acidez equilibrada com doçura acentuada. Policy and Privacy Privacy Policy 1. Use of Information The information captured by the domain and sub-domains [www.bertolinoiscoffee.com.br ] is used by Bertolino is Coffee for the purpose of: 1.1. Enable the supply of products requested on the website; 1.2. Identify the profile, desires or needs of users in order to improve the products offered by the company; 1.3. Send information about products that are of interest to its users; 1.4. Disclose changes, innovations or promotions about Bertolino is Coffee products. 2. Data Disclosure Bertolino is Coffee does not provide third parties with data on the individual identification of users, without their prior consent, except in cases where: 2.1. There is a court order to provide data; 2.2. The viability of the products offered by Bertolino is Coffee depends on the transfer of data to partners; 2.3. There is a need to identify or reveal user data that is using your website for illicit purposes (intentionally or not); 2.4. In addition to the cases mentioned above, if there is a need or interest in passing on individual user identification data to third parties, Bertolino is Coffee will request prior authorization from them; 2.5. Third parties who, by chance, receive information of any nature from Bertolino is Coffee about internet users who access its web site are also responsible for ensuring the secrecy and security of said information. 3. Customer Safety Precautions It is very important that the customer protects his information against unauthorized access to his computer, account or password. The customer must ensure that he always clicks “exit” when ending his browsing on a shared computer. 3.1. Try not to use obvious passwords, such as sequences of numbers and letters (ex: abc123, 123456, abcd, etc.), commemorative dates or your own name, change your password regularly and never share it with third parties. 3.2. Use only original programs and systems and always keep them up to date, especially security patches for your device's operating system as well as antivirus and anti-malware programs, these programs are essential for your digital security. 3.3. Regarding electronic messages (emails) it is important to verify the content of all e-mails before activating any web address. Be wary of emails that contain a suspicious header and sender field or with strange content, messages that have Portuguese errors or even faulty photographs and logos. 3.4. Bertolino is Coffee warns all customers that it will never send electronic messages requesting confirmation of data or with attachments that can be executed (extensions: .exe, .com, among others) or even links to eventual downloads. Secure Site

Acumule pontos nas suas compras e troque-os por descontos em qualquer produto que desejar. Venha conferir e veja o que pode conseguir! B Rewards Ganhe B-pontos e transforme-os em recompensas Participe agora 01 Sign Up Inscreva-se como membro para começar a desfrutar do B Rewards 02 B-Pontos Cadastrar no site Get 25 B Points Para cada R$ 1,50 Get 1 B Points Comemore um aniversário Get 75 B Points Edit your birthdate 03 Redeem Rewards 10% em produtos da loja 150 B Points = 10% off the lowest priced item in cart 15% em produtos da loja 200 B Points = 15% off for all store products 5% em produtos da loja 110 B Points = 5% off for all store products Frete Grátis 400 B Points = Free Shipping for all items 20% em produtos da loja 400 B Points = 20% off for all store products Regaste Flexível 15 B Points = R$0.35 discount Somar

Café Especial 100% arábica, torrado em grãos e moído. Cafés com aromas de chocolate, caramelo, mel e avelã. Acidez equilibrada com doçura acentuada. Get a 10% discount on your order Apply reward when placing your first order. Get Reward Get 150 B Points for each friend you refer Get special perks for you and your friends Give your friends a 10% discount. Applies to the lowest priced item in the cart. Get 150 B Points for each friend who places an order. Log in to refer * Applies to the lowest priced item in the cart.

Café Especial 100% arábica, torrado em grãos e moído. Cafés com aromas de chocolate, caramelo, mel e avelã. Acidez equilibrada com doçura acentuada. Common questions Frequently asked questions Questions Which channels do I use to place a wholesale order? We have them available on our direct channel, held on the same website in the "For your Business" tab. By filling out the pre-registration form, you will be directed to our attendants who will answer all your questions. What channels do I use to place an order as a final consumer? In addition to our Shop (access the Shop tab) it is possible to view all our sales partners closest to your home through the "WHERE TO BUY" tab. Is coffee made in prompt delivery? No, all our coffees go to the roasting process only after the confirmation of each order, therefore, it is necessary 4 working days after the order is confirmed to ship the order. We work this way to always offer our partners coffees with fresh roasts. What is the shelf life of the product? Coffees after packaging have a shelf life of 180 days. When will I receive the tracking number after my purchase? The tracking number is generated only after payment confirmation and subsequently delivered to the carrier. How do I cancel a delivery? To cancel the Purchase, please contact us through the customer service channels. What is the deadline? Delivery time varies according to the delivery region and product availability. To check the delivery time, just follow the information below. 1 - Choose any product you like and add it to your cart; 2 - In the option “Check the delivery time for your order”, enter the Delivery Zip Code and the stipulated delivery time for your region will be informed. Important: The delivery period starts after confirmation of your registration data and approval of payment with the financial institution. Our deliveries are made from Monday to Friday from 8:00 am to 8:00 pm by couriers or carriers. Warning: - We do not attempt delivery on public holidays, unless individually advertised in a promotion. - We do not deliver to PO Boxes. - It is essential the presence of a responsible person of legal age with an identification document with a photo at the location to receive the goods and sign the proof of delivery. - In case of absence of the recipient, up to 02 new delivery attempts are made on different days and times. Can I change my delivery address? The change of address can be made through your registration in the "Change Registration Data" field or when choosing the delivery address of the order in the "Deliver at Another Address" field. ATTENTION: After completing the order, it is not possible to change the address of the order placed. If you have any questions, please contact us through our Customer Service Channel. How do I know if my application has been approved? The deadline for confirmation varies depending on the payment method chosen. Credit Card - approval of payment by the administrator can occur within 03 (three) business days. Bank slip - the bank can send the confirmation within 03 (three) business days. Take it easy! You will be notified via email with each new status of your order. Order Canceled The cancellation of your order can occur for several reasons, for example: inconsistencies in the data informed during the inclusion of the payment method, unavailability of the purchased item or non-payment of the bill within the due date. If there is a cancellation of your order, we will immediately communicate with solutions that will be in progress. If you have any questions, please contact us immediately through our Customer Service Channel. Are there limits on the purchase quantity of any item? No, the quantity limit depends on the availability of the product in stock. If you are interested in purchasing larger quantities, contact us through the Customer Service Channel. Didn't find what you're looking for? Get in touch with us by phone or email: Email Whatsapp Instagram

Café Especial 100% arábica, torrado em grãos e moído. Cafés com aromas de chocolate, caramelo, mel e avelã. Acidez equilibrada com doçura acentuada. Shipping and Returns Delivery Policy Delivery will be carried out by the Post Office or partner companies. After confirming payment, the coffee preparation process is carried out, that is, the roasting and packaging process is carried out. After 3 days, the product delivery time is up to 10 days on average. A tracking code will be generated, which will be informed in the registered email. If you don't know your tracking code, please contact us via email. Southeast Free shipping on purchases over BRL 100.00 State of Espírito Santo BRL 150.00 South Free shipping on purchases over BRL 150.00 State of Rio Grande do Sul BRL 200.00 Midwest Free shipping on purchases over BRL 100.00 State of Goiás and Mato Grosso do Sul BRL 150.00 State of Mato Grosso BRL 250.00 North, Northeast Free shipping on purchases over BRL 150.00 State of AL/CE/MA/PB/PE/PI/RN/SE/TO/AM/PA/RO BRL 250.00 AC/RR/PA Status BRL 350.00 Return and Exchange Policy Our product exchange policy aims to provide the customer with total security in relation to the products purchased. All our products have quality certifications and packaging with guaranteed sealing. If you receive a product that is inappropriate for consumption, such as: Perforated packaging; Broken packaging; Packages improperly opened in transport. The exchange will be conditioned to the availability of the product in stock. If the product is not in stock, you can choose one of the following alternatives: Choose another product, paying or receiving back the difference in values, if any; Receive the refund of the amount paid within 10 (ten) days from the date of the claim; or Receive a coupon with the value of the product to use on future purchases. Follow the steps below to perform the exchange: 1 - Inform our team about the problem through our e-mail (YOUR E-MAIL), sending clear photos of the product, within a period of up to 3 days after receipt. Attention, we do not carry out exchanges or refunds after this period. 2 - Your complaint will be analyzed in a maximum of 2 working days. Thank you for contacting us.

Café Especial 100% arábica, torrado em grãos e moído. Cafés com aromas de chocolate, caramelo, mel e avelã. Acidez equilibrada com doçura acentuada. Purchase Policy Customer Service Channel Want to Talk to Us? We have three channels to better serve you: Service by email, Click TheThu Telephone service. Segunda a Sexta - 8h às 19h _cc781905-5cde-3194-bb3b- 136bad5cf58d_ _cc781905-5cde- 3194-bb3b-136bad5cf58d_ (31) 9 9475_cc781905-5cde-3194 -bb3b-136bad5cf58d_- 4720 On Saturdays - 8am to 3pm Chat service If you prefer, accessFAQ (Frequently Asked Questions) Privacy and Security Bertolino is Coffee uses data encryption technology so that your information transactions are secure. All data processed during the purchase is managed in a secure and encrypted environment. For your safety and for a good shopping experience, we will at some point ask you to fill out a free registration form with your personal data. This information will only be used during the purchase process and will never be given, sold or rented to anyone, because we respect our customers. After purchase, they will be encrypted and stored in a secure environment. Purchases made with a credit card, the card details are only used at the time of ordering and are not stored by Bertolino is Coffee after the purchase is completed. In case of change of ourPrivacy Policy we will inform you on our page or by email, so that you are always calm and well informed, and make your purchases at Beretolino is Coffee in complete safety. Bertolino is Coffee guarantees the security of your purchase and respects your privacy. Payment methods Payment Methods

Indique um amigo para ser nosso parceiro de venda e ganhe descontos em suas compras. Descontos de até 15% OFF! É só o seu amigo comprar qualquer produto na nossa loja e você recebe o desconto na sua próxima compra. Aproveite essa chance para economizar! Refer and Earn Fill in the form and get discounts. Company: Telephone Email Indicated Nominee's Phone Nominee's Email City/State of Nominee To send Message sent successfully Rules: For each indication is enabled 15% OFF on the next purchase greater than BRL 600.00 ; Discount is enabled only after completing the purchase from the indicated partner; Non-cumulative discount: In a discount already enabled, the discount with the highest value will be considered; In the indication of 2 or more partners, the discounts will be enabled in purchases separately.